If you're an HOA whose Board of Directors is comprised of homeowners and you've transitioned from being under the control of your subdivision's developer, then you've probably already realized that there is a lot more involvement required to run your HOA than you were expecting. Because of this, you may have hired a local management company to assist you.
Unfortunately, some management companies - not all - fall short on their promises. Here are the eight biggest complaints we hear year after year:
Does any of this sound familiar? We hope this is not happening to your HOA but rather that your management company is doing a good job for you. At The HOA Group, we take pride in knowing that those eight complaints are never about us.
It is critically important for your HOA management company to be easily accessible. We make ourselves available to you, your Board of Directors and your residents on a 24/7 basis. In other words...
If any covenant violations are discovered, we personally handle them from point of detection through resolution. We do not dump a list of violations on the Board of Directors and expect them to deal with it. Even though we provide status reports during the compliance process, most Boards simply prefer that we take care of the problem and let them know when the issue has been resolved.
If you are a self-managed HOA, the two most difficult, not to mention awkward, issues for your HOA Board to deal with are
At The HOA Group, we make sure every person and every issue is taken care of in a friendly, respectful and professional manner. After all, we do understand we are the face of your HOA and just how important it is to represent you in a positive manner. Our goal is to exceed your expectations by being highly involved in the day-to-day operation of your HOA. People have been amazed at the contributions we make and the degree of participation we supply - providing services and support at a level they never imagined. We truly are your Homeowners Association partner!
We are very proud to say that we have never had a management contract not renew, except for the couple of times where an HOA was newly turned over to the homeowners from the subdivision's developer and the homeowners opted to attempt self-management. In those cases we believe they soon realized they took on more than they bargained for. So what does this mean? It means that our clients have been so pleased with our service that they continue our relationship for the long-term with no intention of looking elsewhere for another management company.
The HOA Group is an HOA management services company only. We are not a side-operation of a real estate company or property manager who collects rent from apartment, condominium or rental property tenants and mixes in some HOA work as well. We are an HOA management company exclusively. We carry both general liability insurance and professional liability insurance - and we are bonded, a distinction we are very proud of. Should we be fortunate enough to have your HOA as a client, you can feel confident that you'll be in safe hands and will receive the utmost in personal attention and quality service, because we are dedicated to you, your neighbors and your Board of Directors - and absolutely love what we do!
In addition, we are proud members of The Better Business Bureau, The Homebuilders Association of Greater Tulsa, the Oklahoma State Homebuilders Association and The National Homebuilders Association.
Want to earn some extra money? If you submit information on an HOA you think may have an interest in our services, you can possibly earn $250! You don't have to be a Board member for the HOA you're referring. You don't even have to live in the neighborhood you're submitting! Just provide some contact information and, if your submission signs up for our services - you're $250 richer! Just like that! There is no limit on the number of submissions you can send in. Please click here for additional details.